Datawiz provides comprehensive services to help organizations optimize critical ITstaff. With Infrastructure Management Services from Datawiz, customers get the technology, reliability and control that their business demands without jeopardizing strategic priorities. Datawiz's Balance Shore Delivery model and proven processes provide for seamless transitions and smooth project management. At the same time, it helps customers reduce focus on non-core functions and reduce costs.
Datawiz's well defined Service Level Agreements (SLAs) provide customers with the assurance of consistently superior performance. Be it multiple service windows, availability or technologies, Datawiz has the flexibility and agility to ensure that the customer's IT infrastructure remains responsive to their business needs.
The infrastructure management services enable customers to identify efficiency improvement opportunities, design the right solutions for their operating environments, and then plan and implement a solution that delivers measurable performance improvement against quantified service level agreements (SLAs).
The infrastructure management services are used by several organizations around the world as a means of achieving large increases in availability and reliability for relatively modest investments in services and tools. Organizations using Datawiz's infrastructure management services have achieved these goals by reducing the time required to resolve problems, improving capacity planning, streamlining change management, increasing business resiliency and better management of data center assets.
| Helpdesk Managment | Datawiz has extensive experience in helping companies execute offshore strategies to reduce costs, enhance quality and improve customer satisfaction & experience. Datawiz's helpdesk services help customers build streamlined, scalable ITsupport infrastructure. These range from automating existing Helpdesks to installing new ones to consolidating IThelpdesks to incorporating web-enabled support. Datawiz's services include:
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| Network Management | The portfolio of network services provides customers with responsive, fully integrated networks that connect their enterprise and ensure dependable, highly secure, real-time access to people and information. Services include Network Audit, Network Architecture, Network Integration |
| Server and Backup Management | Datawiz helps customers manage their server environment and backup effectively to maintain performance at optimum levels. The server and backup management offerings ensure that server parameters and operating systems are administered and tuned well. The offerings span multiple environments, platforms, operating systems and tools. The service deliverables include Operating system administration, Performance monitoring of servers (monitoring CPU, disk space, memory utilization) and fine tuning, Management of upgrades and patches, first level diagnosis of server problems and escalation of hardware problems to vendors. |
| Desktop Management | Datawiz's desktop support services are focused on helping Information System managers ensure quick deployment and standardization of desktops across the organization for cost and time savings with better manageability and productivity. The service offerings in this area include:
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| Database Management | Databases of any organization are the repository of critical information and their smooth functioning is essential for virtually all the operations. Datawiz's database services provide for secure, optimal management and increased database productivity. Datawiz's services range from database design and enhancement to installation / upgrades, backup / restoration and performance and capacity management. Our expertise extends globally, with support available on-site or through strategically located offshore centers. |
| Application Performance Management | Datawiz provides end to end solution to the customers in the space of performance management. Our Application Performance Management service offers application monitoring, performance, diagnostics, root cause, memory leaks and application availability. |
